FAQs
What payment methods do you accept?
We support major cards, UPI, net banking, and popular digital wallets. Available options are shown clearly at checkout.
How can I contact support if I have an issue with my order?
You can reach us via the Contact page or at this email : didyou.levelup@gmail.com. We typically respond within 24–48 business hours.
Is this brand officially affiliated with any anime or creators?
No. Our designs are inspired by themes, emotions, and storytelling—not direct affiliations or licensed collaborations.
Are the designs limited editions or restocked?
Most drops are produced in limited quantities. Some pieces may never return once sold out, while select essentials may be restocked.
How should I wash & care for the garments?
Wash inside-out in cold water, avoid harsh detergents, and air dry when possible. Proper care ensures the fabric and prints age well.
What is your Return, Exchange or Refund Policy?
We accept returns or exchanges for unworn items within the specified return window. Details, eligibility, and steps are clearly outlined on our Returns & Replacements page.
How long does shipping take & where do you ship from?
Orders are shipped from India. Dispatch usually takes 1–3 business days, with delivery timelines vary from 7-10 days, shown at checkout depending on your location.
What materials & fabric quality do you use?
We use high-GSM, premium blends chosen for durability, comfort, and structure. Fabrics are tested for everyday wear and built to hold shape over time. More details are available on each product page.
How do I choose the right Size for myself?
Every product follows a unisex, regular fit. You’ll find a detailed size guide on each product page—use it to match your measurements for the best fit. If you prefer a relaxed look, consider sizing up.
Make makes your products different from regular streetwear?
Our products aren’t trend-based streetwear. Each piece is built around anime culture and original concepts, produced in limited drops with heavy GSM fabric and zero restocks—so what you wear stays rare, not mass-produced.